Hampstead Man And Van Service Terms and Conditions
These Terms and Conditions set out the basis on which Hampstead Man And Van provides removals, transportation, delivery, collection and related services across the UK. By making a booking, the customer agrees to these terms in full. If any part of this document is unclear, the customer should raise the issue before the service begins. These terms are designed to create a fair, practical and transparent agreement for both parties.
The words we, us and our refer to Hampstead Man And Van. The words you and your refer to the person, business or organisation booking the service. References to the service include any agreed removals, van hire with driver, loading, unloading, collection, delivery, storage-related transport, or disposal support where lawful and specifically agreed in advance.
These terms apply to all man and van services supplied by us unless we have agreed otherwise in writing. Any special arrangements, quotations, or service notes must be read together with these Terms and Conditions. If there is any conflict between a written quotation and these terms, the written quotation will apply only to the extent of the conflict and only for the specific booking concerned.
Booking process begins when you provide accurate details about the items, locations, access conditions, date, time, and any special handling requirements. A quotation may be given based on information supplied by you and may be revised if the actual job differs from the information provided. We may request photographs, item lists, parking information, floor levels, or other details to assess the work properly. A booking is not confirmed until we accept it and, where required, receive any deposit or advance payment.
By requesting a booking, you confirm that all information supplied is complete and truthful. This includes, where relevant, the number and size of items, weight, fragile goods, stairs, lifts, traffic restrictions, and any need for dismantling or reassembly. If the conditions at the collection or delivery address differ materially from the information supplied, we may adjust the price, amend the service, delay the job, or refuse to carry out the work if it cannot be completed safely or lawfully.
We reserve the right to decline any booking at our discretion, including where the load is unsafe, illegal, inaccessible, or beyond the capacity of the vehicle or crew. We may also refuse service where there is a risk to health and safety, where the customer behaves abusively, or where the job would require activity outside our agreed scope. Any estimated arrival time is approximate and may change due to traffic, weather, operational delays, or events beyond our control.
Payments must be made in the manner and within the timeframe stated on the quotation, booking confirmation, or invoice. Unless agreed otherwise, payment is due on completion of the service or before unloading where advance payment has been specified. We accept no obligation to release goods, complete unloading, or leave the premises until payment has been made in full. Any card fees, bank charges, or transfer costs are payable by you if they arise from the chosen payment method and are stated in advance.
All prices are based on the details supplied at the time of quotation. If the scope of work changes, if additional labour is required, if waiting time exceeds what was reasonably expected, or if the route, access or loading conditions differ from what was described, we may apply a reasonable surcharge. Extra charges may also apply for parking costs, congestion-related delays, tolls, disposal charges, or other third-party expenses incurred in performing the service, provided these are lawful and relevant to the booking.
Late payment may result in administrative charges, recovery action, and suspension of future services. If a payment is disputed, you must raise the issue promptly and provide evidence supporting the dispute. Disputes do not remove your obligation to pay the undisputed part of the invoice. We may also set off any sums you owe us against any refund or compensation we owe you, where permitted by law.
Cancellations and rescheduling are permitted subject to the notice given and the stage of work already undertaken. If you need to cancel or change a booking, you should notify us as soon as possible. Where sufficient notice is given, we may offer a new date subject to availability. If you cancel at short notice, or if we attend the property and the service cannot proceed because of your actions or omissions, cancellation charges may apply.
Where a deposit has been paid, it may be retained in part or in full to cover losses, preparation costs, vehicle scheduling, or any non-recoverable expenses incurred. The exact amount retained will depend on how much notice is given and whether alternative work can be arranged. If we cancel the booking for reasons within our control, we will either refund any advance payment for the cancelled element or offer a reasonable alternative date, at our discretion.
If a booking is postponed due to severe weather, road closures, vehicle breakdown, staff illness, or other circumstances beyond our control, we will use reasonable efforts to rearrange the service. However, we are not liable for indirect losses caused by such delays. Customers are responsible for ensuring that parking, access, permissions, and building arrangements remain available on the agreed day unless we have expressly agreed to organise them on your behalf.
Liability is limited to the obligations we expressly accept under these Terms and Conditions and any written quotation. We will exercise reasonable care and skill in providing the service. However, we are not responsible for pre-existing defects, weak packaging, unstable furniture, hidden damage, poor workmanship by third parties, or damage caused by items that were not adequately protected or disclosed before transport.
You are responsible for ensuring that all items are suitably packed, wrapped, labelled, and ready for transit unless our quotation expressly includes packing services. Fragile, high-value, sentimental, or unusual items should be declared in advance. Where such items are not declared, we accept no liability beyond what is required by law. It is your responsibility to back up computer data, remove batteries where appropriate, disconnect appliances safely, and secure loose components before collection.
Our total liability for loss or damage arising from any one booking, whether in contract, negligence or otherwise, shall be limited to the amount paid for the relevant service, except where liability cannot be limited by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded. We are not liable for indirect, consequential, special, or economic losses, including loss of profit, loss of business, or loss of opportunity.
Access, parking and property conditions are your responsibility unless otherwise agreed in writing. You must ensure that the vehicle can reasonably access the collection and delivery points. If parking permits, loading bays, time restrictions, concierge arrangements, key access, or building approval are required, you must arrange them in advance. If the vehicle cannot park lawfully nearby, we may need to apply waiting charges, additional handling charges, or revise the scope of work.
You must ensure that the premises are safe for our staff to enter and work in. This includes clearing walkways where possible, warning us of hazards, and preventing interference from pets, children, or unsafe objects. We may refuse to enter areas that appear dangerous, unsanitary, or structurally unsafe. If the work is stopped because of unsafe conditions, we may charge for time already spent and any costs reasonably incurred.
Waste regulations apply strictly to any collection, disposal, or removal of unwanted items. We will only transport, handle, or dispose of waste where it is lawful to do so and where the nature of the waste has been fully disclosed before the booking. You must tell us if any item is classed as controlled, hazardous, clinical, electrical, or potentially contaminating waste. We reserve the right to refuse any waste item that we believe may breach environmental or transport regulations.
Where waste removal is agreed, you remain responsible for ensuring the waste transfer is lawful and accurate. You must not use our service to dispose of prohibited items, illegally dumped waste, or items that require special licensing unless such licensing has been confirmed in advance. If documentation is required, including waste transfer notes, transfer records, or declarations, you must provide truthful and complete information. Any false declaration may result in immediate termination of the service and may be reported to the relevant authorities where appropriate.
Items intended for reuse, recycling, or disposal may be sorted at our discretion unless otherwise agreed. We do not guarantee that every item will be recycled, reused, or processed in a particular way, as this may depend on facilities, condition, and legal requirements. If we incur disposal fees or treatment charges that were not included in the original quote because of incomplete information from you, you agree to reimburse those charges on demand.
We may take reasonable steps to protect your property during loading and unloading, but you are responsible for securing loose or delicate fixtures, disconnecting utilities, and ensuring items are fit for movement. If we assist with dismantling, reassembly, or lifting, this is done on the understanding that the items are suitable for such handling. We are not liable for damage caused by hidden defects, poor assembly, or pre-existing instability in the items being moved.
Delays, waiting time and abandonment may be charged if the service cannot proceed as scheduled because you, your representative, or a third party is unavailable, unprepared, or causes delay. A reasonable waiting period may be allowed at our discretion, but if the delay is excessive, we may need to move to the next booking, reschedule, or terminate the service. If the job is abandoned due to no fault of ours, you may still be charged for travel, labour, and related costs already incurred.
We may terminate the service immediately if payment is refused, if the goods are materially different from those declared, if the load is unsafe, if the customer breaches these terms, or if carrying out the job would be unlawful. In such cases, we will be entitled to payment for work completed up to the point of termination, together with any reasonable expenses. Termination does not affect any rights or remedies that have already accrued.
Force majeure means events outside our reasonable control, including severe weather, accidents, road closures, industrial action, fire, flood, government action, epidemic, or failure of utilities or transport networks. Where force majeure affects the service, we will not be in breach of contract if we cannot perform or must delay performance as a result. We will try to minimise disruption, but we are not required to accept liability for losses caused by such events.
Each booking is made on the basis that the customer has authority to arrange the service and to permit us to handle the items concerned. If you are booking on behalf of another person or business, you confirm that you have authority to bind them to these terms. It is your duty to ensure that the items being moved are your property or that you have permission from the legal owner to move them. We may ask for proof of authority or ownership where reasonably necessary.
Any complaint should be raised as soon as possible and, in any event, within a reasonable time after the service has been completed. You should provide full details and any supporting evidence so the issue can be assessed fairly. We will review complaints in good faith and may request photographs, invoices, or other relevant material. Making a complaint does not permit you to withhold payment for services properly provided unless the law allows you to do so.
These UK service terms are intended to be interpreted in a commercially fair way and in accordance with the purpose of the contract. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in effect. No failure or delay by us in exercising any right will operate as a waiver of that right. Any variation to these terms must be agreed in writing to be effective.
The agreement between you and Hampstead Man And Van begins when the booking is accepted and continues until all services and payment obligations are completed. These terms should be read carefully before confirming any booking. By proceeding, you acknowledge that you understand the practical limitations of a moving service and agree to cooperate so the work can be completed safely, efficiently, and lawfully.
Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising from or connected with the service or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. This ensures a clear and consistent legal framework for all bookings.