Terms and Conditions
Hampstead Man and Van Service Terms and Conditions
These Terms and Conditions set out the basis on which Hampstead Man and Van provides man and van, moving, collection, delivery, and related removal services. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual, business, or organisation that requests and pays for the services.
Services means any man and van, removal, relocation, transport, delivery, collection, loading, unloading, or related services provided by Hampstead Man and Van.
Vehicle means any van or other vehicle supplied by Hampstead Man and Van to carry out the services.
Goods means the items, belongings, furniture, equipment, and any other property that the Customer requests us to move, transport, or handle.
Contract means the agreement between Hampstead Man and Van and the Customer comprising these Terms and Conditions together with the confirmed booking details.
2. Scope of Services
Hampstead Man and Van provides man and van and removal services primarily within its usual service area and, by prior agreement, to and from other locations in the United Kingdom.
Unless expressly agreed in writing, the services do not include packing or unpacking of goods, disconnection or reconnection of appliances, dismantling or reassembly of furniture, or the handling of items that require specialist lifting equipment. Such additional services may be provided where agreed and may incur additional charges.
3. Booking Process
Bookings can be made by contacting Hampstead Man and Van and providing full and accurate details of the required services. The Customer must provide information including the collection and delivery addresses, access details, the approximate volume and nature of goods, preferred date and time, and any special requirements.
All bookings are subject to availability. A booking is not confirmed until Hampstead Man and Van has accepted the booking and issued a confirmation, which may be verbal or written, together with a quotation or agreed rate.
The quotation is based on the information provided by the Customer at the time of booking. If the information is incomplete or inaccurate, or if the scope of the work changes, Hampstead Man and Van reserves the right to amend the charges accordingly.
The Customer is responsible for ensuring that any necessary parking permissions, permits, or access arrangements are in place before the scheduled time of the services. Any costs or fines arising from failure to secure appropriate permissions may be charged to the Customer.
4. Quotations and Pricing
Quotations may be provided on a fixed price basis or on an hourly rate, depending on the nature of the services. The type of quotation and rate applicable will be made clear at the time of booking.
Unless otherwise stated, quotations do not include congestion charges, tolls, parking fees, or additional charges arising from waiting time, delays, or unforeseen access difficulties. Such costs may be added to the final invoice.
Quotations are based on reasonable access at both collection and delivery locations, including the availability of lifts where expected, clear stairways, and suitable parking close to the premises. If access is more difficult than stated, or if additional labour or time is required, further charges may apply.
Hampstead Man and Van reserves the right to revise any quotation in the event of an obvious error or where the circumstances of the services materially change.
5. Payments and Charges
Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the services and must be made by an accepted method of payment.
For certain bookings, including longer distance removals, large moves, or work scheduled at peak times, Hampstead Man and Van may require a deposit or partial payment in advance. Any such requirement will be communicated at the time of booking.
If payment is not made when due, Hampstead Man and Van reserves the right to charge reasonable interest on overdue amounts and to recover any costs of collection, including legal fees where applicable.
Where the Customer is a business, credit terms may be agreed at the discretion of Hampstead Man and Van. If granted, payment must be made within the period specified on the invoice. Failure to pay within the agreed term may result in suspension of services and the withdrawal of any credit facility.
6. Customer Obligations
The Customer must ensure that all goods are packed safely and suitably for transport, unless packing services have been expressly agreed as part of the booking. Fragile items must be adequately protected and clearly marked.
The Customer is responsible for ensuring that all goods to be moved are ready for collection at the agreed start time, and that access to the property is available. Any delays caused by the Customer may result in additional waiting time or labour charges.
The Customer warrants that they own the goods or have the full authority of the owner to enter into the Contract for the services in relation to those goods.
The Customer must not ask Hampstead Man and Van to transport any item that it is unlawful to possess or move, or which is prohibited under these Terms and Conditions.
7. Items Not Accepted for Transport
Hampstead Man and Van will not transport any of the following items and the Customer agrees not to present such items for transport.
Hazardous, dangerous, or explosive materials, including but not limited to gas cylinders, flammable liquids, fireworks, and chemicals.
Illegal items, drugs, weapons, or any goods whose possession or transportation would be unlawful.
Perishable goods requiring refrigeration, live animals, or plants that may be affected by environmental conditions during transit.
High value items including cash, jewellery, watches, precious metals, deeds, bonds, or similar documents, unless expressly agreed in writing and properly insured.
If any such items are transported without our knowledge, Hampstead Man and Van accepts no liability for loss or damage and reserves the right to remove or dispose of such items lawfully.
8. Cancellations and Changes
If the Customer needs to cancel or amend a booking, they must notify Hampstead Man and Van as soon as reasonably possible.
Where the Customer cancels a booking with sufficient notice, any deposit paid may be refunded at the discretion of Hampstead Man and Van. Where notice is short or the cancellation results in loss of work, a cancellation charge may apply.
Hampstead Man and Van reserves the right to apply a cancellation fee where a booking is cancelled with less than 48 hours notice before the scheduled start time, or where the crew attends the premises and is unable to carry out the work due to circumstances beyond our control.
We may cancel or rearrange a booking in the event of circumstances beyond our reasonable control, including extreme weather, vehicle breakdown, accidents, serious illness, or other events that make it unsafe or impossible to carry out the services. In such cases, liability will be limited to a refund of any deposit or prepayment made for the affected booking.
9. Access, Parking and Delays
The Customer is responsible for ensuring that suitable parking is available for the vehicle at both collection and delivery addresses. Any parking restrictions, loading limitations, or controlled parking zones must be made known at the time of booking.
Where parking permits or bays are required, the Customer must arrange these in advance. Any parking fines, penalty charges, or enforcement costs incurred as a direct result of inadequate parking arrangements may be added to the Customer's bill.
If there are delays due to traffic, access problems, waiting for keys, or any other reason beyond the control of Hampstead Man and Van, additional waiting time may be charged at the applicable hourly rate.
10. Liability for Loss or Damage
Hampstead Man and Van will take reasonable care in handling, loading, securing, and transporting goods. However, our liability for loss or damage is subject to the terms set out in this section.
We shall not be liable for any loss or damage arising from defective or inadequate packing by the Customer, normal wear and tear, pre-existing damage, or the inherent nature of certain goods that makes them susceptible to damage.
We are not liable for loss of or damage to fragile items such as glass, china, artwork, or electronics where these have not been professionally packed or where they are carried at the Customer's own risk.
Hampstead Man and Van will not be liable for indirect or consequential losses, including but not limited to loss of profit, loss of business, loss of data, or emotional distress, however arising.
If liability is accepted, it will be limited to a reasonable cost of repair or replacement, taking into account the age and condition of the goods, and may be capped at a maximum amount per item or per booking, as communicated to the Customer.
The Customer must notify Hampstead Man and Van in writing of any visible loss or damage as soon as reasonably practicable and, in any event, within a reasonable time after completion of the services. Failure to do so may affect the ability to investigate and handle any claim.
11. Insurance
Hampstead Man and Van maintains appropriate insurance cover for the operation of its vehicles and the provision of removal and man and van services, subject to policy terms, conditions, and exclusions.
It is the Customer's responsibility to arrange any additional insurance cover they consider necessary for their goods, particularly in respect of high value items or where extended cover is required beyond our standard liability.
12. Waste, Disposal and Environmental Regulations
Hampstead Man and Van operates in accordance with relevant waste and environmental regulations. We are not a general waste disposal service and will only remove and dispose of items that we are legally permitted to carry and dispose of.
The Customer must not present for removal any household or commercial waste that requires specialist handling or licensing, including but not limited to hazardous waste, medical waste, chemicals, or electrical items that fall under specific disposal rules, unless prior arrangements have been made.
Where disposal of unwanted items forms part of the services, any associated waste transfer charges, recycling fees, or disposal costs may be added to the Customer's bill and will be explained where possible in advance.
The Customer is responsible for ensuring that any items presented for disposal are lawfully theirs to dispose of, and that no items required to be retained are mixed with waste or unwanted goods.
13. Time Estimates and Arrival Windows
Any times for arrival or completion provided at the time of booking are estimates only. While Hampstead Man and Van will use reasonable endeavours to adhere to agreed time windows, factors such as traffic, weather, and previous jobs may affect timing.
Hampstead Man and Van cannot be held liable for any loss, cost, or inconvenience arising from delays that are outside our reasonable control.
14. Storage
Where Hampstead Man and Van agrees to arrange or provide storage, the terms relating to storage, including access, charges, and liability, will either be set out in a separate agreement or specified at the time the storage is arranged.
Unless otherwise agreed, goods placed into storage are stored at the Customer's risk, and the Customer should ensure that appropriate insurance cover is in place for the duration of the storage period.
15. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the services provided, they should raise the issue with Hampstead Man and Van as soon as possible so that we have an opportunity to investigate and, where appropriate, rectify the situation.
We will aim to investigate and respond to complaints promptly and fairly. Where a dispute cannot be resolved directly, the parties may agree to pursue mediation or another form of alternative dispute resolution before considering legal proceedings.
16. Data Protection and Privacy
Hampstead Man and Van will handle personal information provided by the Customer in accordance with applicable data protection laws. Information will be used for the purposes of managing bookings, providing services, processing payments, and communicating with the Customer.
We will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to perform the services, comply with legal obligations, or with the Customer's consent.
17. Variation of Terms
Hampstead Man and Van may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that Contract.
Any changes that materially affect the rights or obligations of the Customer under an existing Contract will be communicated where reasonably practicable.
18. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between Hampstead Man and Van and the Customer, are governed by and shall be construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
20. Entire Agreement
These Terms and Conditions, together with the booking confirmation and any written variations agreed between Hampstead Man and Van and the Customer, constitute the entire agreement between the parties and supersede any prior understandings or representations, whether oral or written, relating to the subject matter.
By confirming a booking or allowing the services to proceed, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
